All the products we send are accompanied by an authenticity card and a seal certifying and ensuring the quality and authenticity of the product. Before arriving in your hands, they are checked by our experts to ensure their authenticity. All products come directly from our network of retail and professional partners in Europe. They have never been worn and are delivered to you in their original box with all accessories.

• We explain everything: these products are released in limited quantities and are out of stock in shops and on traditional websites in a very short time.
• Our mission: to give you access to these products, perfectly authentic, in complete safety. For this, we work in partnership with a network of retailers, individuals and professionals in Europe to get you these products, even after their release.

When the products arrive at our premises, they pass through the hands of our experts who ensure their authenticity. Each product is carefully examined: the labels, the seams, the accessories, the packaging, the smell. Every element is scrutinised to guarantee the authenticity of the product you receive.

We deliver our products to your home or to a relay point via Aramex and UPS.

Our order processing times are 3 to 10 working days on average (excluding weekends and public holidays) 

You can request a change or cancellation of an order by contacting our customer service, Before processing your order

Please have your order number preceded by a hashtag, which you can find in your order confirmation email, and then contact us by email 

If you change an order and the price changes, you will be asked to pay the difference. Conversely, we will refund any overpayment.

You can get an immediate 10€ discount on your first order by subscribing to our newsletter.

Once you have registered you will receive by e-mail a coupon code valid on your first order.

If a product is displayed as “Currently unavailable” it is because it is now very difficult to find it among our network of private and professional resellers. Therefore, it is not possible to determine the price or a precise return date.

The products we offer are released in more or less limited quantities. They are therefore out of stock in shops and on traditional websites within a short time.

Our mission is to give you access to these authentic products in complete security. We work in partnership with a network of reseller partners in Europe to obtain and offer you the majority of the limited products, even the most recent ones.

The price of a product depends on the model, its size and its current market value. The market value of a product depends on the quantity produced and the demand. For each model and size, we receive sales proposals from our network of dealers that allow us to set the price of a product. Our mission is to put these retailers in competition with each other to offer the fairest possible prices. As the prices charged by our resellers can fluctuate according to the supply and demand of a product, our prices can also vary, in one direction or another.

The products sold on The Plug Store are mostly unisex.

In general, we invite you to always refer to your European size which does not change from one model to another. A size guide is available for all our products to help you avoid any confusion.

If you have any questions, do not hesitate to contact our team

To find out your usual size, refer to your Nike size. Please note that luxury brand shoes generally run large.

Some models cut differently, see How to cut Yeezy and How to cut Air Force 1 for more information.

A size guide is available on each product to help you. If you have any doubts, don’t hesitate to write to us

We accept payment by credit card (Visa, MasterCard, Amex or debit card for foreign payments) and payment via PayPal.